Tel: 01754 898900
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Independent Products Ltd, established in 2001, is a specialist supplier of presentation equipment including: plasma screens, computer and video projectors, interactive whiteboards, LCD monitors and accessories.
1.1. We only sell goods in the UK to businesses, corporations, educational establishments, medical establishments, government bodies and registered charities.
1.2. We only deliver to registered company address.
1.3. Goods are NOT sold on a sale or return evaluation basis. Please ensure you order carefully. Special orders of any products cannot be cancelled. Once ordered, goods have to be paid for in full
1.4. Please note we do NOT sell goods to consumers (private individuals). We reserve the right to refuse an order without any reason.
1.5. Please do not book installations of equipment before delivery to give you chance to receive and fully test the equipment. We will not be held responsible for any additional expenses you may incur, for instance, late installations.
1.6. Please allow ample time for equipment to be delivered which is required for time critical missions, such as exhibitions, presentations, etc., as we will not be held responsible for any additional expenses your may incur.
1.7. You can cancel your order at any time up to the time of despatch
without incurring a restocking fee of 25%. However, if you have
paid for your order by credit card, you will be charged the credit
card surcharges, which is 2% of the total amount of the order.
1.8. If you cancel your order after the goods have been
despatched to you, a restocking fee of 25% will be charged, in
addition to any credit card surcharges, which is an additional 2% of
the total amount of the order. The goods MUST be returned unopened in original, manufacturers
packaging, otherwise the goods will be deemed to be your property and
as such must be paid for.
2.1. We cannot accept telephone orders. Orders can be faxed to 01754 898910. Or call us on 01754 898900 with your requirements and we will produce a full quotation first if required.
2.2. Flexible payment options include cheque, bank transfer, Visa, MasterCard credit cards, UK Maestro and Delta debit cards. We are unable to accept card payments on personal cards. We only accept card payments on business cards.
2.3. 14 or 30 day credit accounts are available for government, NHS hospitals, LEA educational establishments (not private schools) and public sector. Credit application forms are available for blue chip companies, the first three orders payable upfront on proforma invoice.
2.4. Goods can be ordered online to a maximum £3,000 unless previously agreed, for payment by credit card, cheque or bank transfer.
2.5. Purchase orders must include delivery address, invoice address, goods, prices, delivery price, quotation number and credit card surcharge if applicable. Purchase orders must be signed by the authorizing person. Please note that we perform full identity and credit checking due to the high value of the goods we supply.
2.6. Orders can only be accepted for delivery to your registered trading address.
2.7. When ordering goods for installation or time-sensitive on-site contracts, please ensure you order your goods well in advance in case of unforeseen events that may delay delivery. We will not be liable for any failure to effect delivery in any circumstances, foreseen or otherwise.
2.8 Payment of goods on credit accounts. In default of payment and where payment exceeds our normal credit terms, interested is charged at a rate of 10% above Bank of England rate rate from the date payment is due, together with all costs of recovery.
2.9 Property in all
goods supplied does not pass to the buyer until after full payment has been
received and cleared.
3.1. All goods will be subject to availability.
3.2. Once delivered goods cannot be exchanged or returned.
3.3. Delivery dates are given in good faith as supplied by the manufacturers or their distributors. We will not be liable for any failure to effect delivery of the whole or part of any order due to any events, errors or any other circumstances. If delivery is delayed we will notify you as soon as we are aware of the delay and you agree to give us such an extension to effect delivery as is reasonable in the circumstances, especially when goods are customized to your requirements. For non-customized goods you can cancel the order without penalty on both sides.
3.4. Please do not book installations of equipment before delivery to give you chance to receive and fully test the equipment. We will not be held responsible for any additional expenses you may incur, for instance, late installations.
3.5. Please allow ample time for equipment to be delivered which is required for time critical missions, such as exhibitions, presentations, etc., as we will not be held responsible for any additional expenses your may incur.
3.6. Goods MUST be checked for physical damage before signing to accept delivery from the courier. If the goods are damaged or broken, please DO NOT sign for the goods. Contact Independent Products Ltd immediately by telephone 01754 898900. When signing for acceptance of your goods, you are signing to accept ownership of your goods in perfect physical condition. If you do not check the goods at time of signing, and the goods have been broken in transit, you will forfeit your right to reject the goods for physical damage and we cannot replace or take back your goods. Similarly, if there are any shortages and you have chosen not to check the delivery before signing and accepting them from the courier, then you have waived your right to claim against us where such damage or shortages were readily ascertainable at the time of delivery by checking the goods. In any event, we accept no liability for shortages, incorrect or damaged deliveries unless you have NOT SIGNED for the goods and phoned us to refuse delivery.
3.7 Once you have accepted your goods, please note you have 2 working days to check that your product is working satisfactory. Should the goods not work satisfactorily you must contact us to obtain a returns number in order that arrangements can be made for collection and inspection, providing the goods are undamaged, unused, and in their original packing and you have not marked either the goods or their packing in any way. If you fail to comply with these terms you will be deemed to have accepted the goods.
3.8 The only exception to
3.7 is the purchase of Panasonic Panaboards (copyboards) with installation.
The package must NOT be opened. The installer will do that. If you do open
the box it will invalidate the extended warranty that comes with the
install.
3.10 After two working days, the manufacturers warranty comes into
effect. Please note goods are NOT sold on a sale or return basis.
3.11 Independent Products Ltd will not be responsible for any labour
charges, rental charges, loss of profits, charges, expenses, any
other charges nor consequential loss or damage as a result of
delivery delays, incorrect goods or defective goods being delivered
to its customers.
4.1. We warrant that (subject to the other provisions in these conditions) the goods will be of satisfactory quality.
4.2. As we are not the manufacturer of the goods, all warranties, conditions and other terms implied by statute or common law (except as to title) are, subject to above, expressly excluded. However, we will endeavour to pass on to you the benefit of any warranty or guarantee given by the manufacturer in respect of the goods.
4.3. Independent Products Ltd., nor its parent company Wedgwood AV Ltd, nor any subsidiary companies, (Wedgwood IT Group), are not liable for 'fair wear and tear' of manufacturers' products, and/or any defects or problems whatsoever are not the responsibility of Independent Products Ltd nor any of its associated companies. Any 'not fit for purpose' complaints must be taken up with the manufacturer concerned, and is not the responsibility of Independent Products Ltd, nor any of its associated companies.
5.1. Description of goods on the website is given for the purpose of providing information on manufacturers goods. Such goods are liable to change in specification by the manufacturers without notice.
5.2. Although every care is given to providing accurate descriptions and pricing on the website we cannot be held responsible for any incompleteness, errors or omissions. E.&O.E
5.3. Product guides are produced by Independent Products Ltd for the sole purpose of providing general information on audio visual equipment. No liability can be accepted for the completeness or accuracy of these guides.
5.4. Wedgwood AV Ltd (Wedgwood IT Group), the parent company of Independent Products Ltd., produce product selection wizards for its customers. The products displayed in these wizards are only from products supplied by Wedgwood and Independent Products, and specifications displayed are correct to the best of our knowledge. E. & O.E. The wizards are provided to educate and help visitors and customers to find products which may meet individual requirements. Any products ordered from Wedgwood or Independent Products Ltd, or its subsidiary companies, based on the results of the wizards, are done so at the purchases own risk. Manufacturers specification sheets are provided for almost all products on our websites, and it is the customers responsibility to check that the specifications meet their requirements. E. & O.E.6.1. All goods are covered by manufacturers warranties as stated on the manufacturers product description.
6.2. Unless otherwise marked, all products are new and come with a 1 year manufacturers RTB limited warranty. Please note that although warranties may be 1 year RTB, 2 year RTB, 3 year RTB, etc., all manufacturer warranties are limited. This means that not all of the components of a product are guaranteed for the warranty period, some parts may be excluded from the warranty. Multimedia projector lamps come with a 1 month RTB warranty, either separately or with a projector.
6.3. Any issues or complaints arising from manufacturers products, associated with 'fair, wear and tear', or 'not fit for purpose', is not the responsibility of Independent Products Ltd, nor its parent company Wedgwood AV Ltd nor any of its subsidiary companies. Any such complaints arising from manufacturers products must be dealt with by the purchaser with the manufacturer or under the manufacturers warranty.
7.1 We do NOT sell goods on a return or sale basis.
Any attempt to return goods to our business address will be refused
delivery.
7.2 Goods which are DOA (dead on arrival) must be reported to us
within two working days for replacement at our expense. After this
two day period, the manufacturers warranty comes into effect for any
faulty goods.
8.1. Risk of damage to or loss of goods shall pass to you on delivery and any outstanding debt beyond the payment terms granted will be recovered by legal procedure.
9.1. You may not assign, charge or transfer any of your rights or
obligations under any Contract without our prior written consent.
We may assign and/or sub-contract any Contract at any time on notice to
you.
10.1.
Independent Products Ltd is not liable for delays in delivery or cancellation of your
order caused by circumstances beyond its reasonable control.
Examples are supplier transport, manufacturers production problems,
governmental action and natural disasters. If this lasts for more than
two months, then the contract may be terminated by either party without
compensation.
11.1. The Contract shall be governed by the laws of
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